A good journey
means good business

With E2E e-sales, KSB has created a seamless digital journey: Customers can find all relevant product data, prices and delivery times on one platform. The digital sales channel is now used by KSB all over the world.

Customers look at the KSB web site during a meeting. 1 They contact KSB ­Customer Service via the phone number on the web site. 2 The customer selects and configures spare parts from KSB. 3 The customer completes the purchase with KSB online. 4 The spare part ordered is prepared for dispatch. 5 The order is shipped. 6 The customer can track the ­order and view the shipment ­status online. 7 The order arrives and the customer can give feedback on the customer journey. 8